Each of Plus VPS Communications (Pty) Ltd’s web hosting plans only come with a 30-day money back guarantee. If you are not completely satisfied with our services within the first 30 days, you will be given a refund of the contract amount excluding setup fees, domain registration costs (if any) and overages. Domain Registrations are not refundable. All other service/product provided by Plus VPS Communications (Pty) Ltd’s are non-refundable.
Refunds will be made 7 (Seven) to 14 (Fourteen) work days from cancellation or refund request into the bank account specified by the client. The total amount, minus costs including but not limited to domain registration fees will be paid back to the clients bank account on condition that 30 (Thirty) calendar days’ notice was provided by the client.
The client will have 3 (Three) working days to transfer his/her domain to a new host thereafter; Plus VPS Communications (Pty) Ltd reserves the right to terminate the hosting account and delete any or all data on the servers of Plus VPS Communications (Pty) Ltd or related agents, suppliers and systems provided.
Please read our Policy of Use for cancellation process/instructions.