Usage Policy

Fair Usage Policy

Usage Policy

By using our web hosting services, you agree to comply with our policies. You are expected to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users. We expect you to have a basic knowledge of how the Internet functions, the types of uses which are generally acceptable, and the types of uses which are to be avoided. Common sense is the best guide as to what is considered acceptable use. The following are unacceptable uses:

Illegality in any form, including but not limited to activities such as unauthorized distribution or copying of copyrighted software, violation of export restrictions, harassment, fraud, trafficking in obscene material, drug dealing, and other illegal activities.

Interpretation

The provisions of this Policy are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this Policy, is prohibited. Plus VPS Communications (Pty) Ltd reserves the right at all times to prohibit activities that damage its commercial reputation and goodwill.

Illegal Use

Our servers may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes a legal threat, or violates export control laws. Examples of unacceptable content or links: “Pirated software”, “Hackers programs or archives”, “Warez Sites”, “Irc Bots”, “Mp3” etc.

There is also a limit of 100MB of image files that a normal hosting package can have. Individual file size cannot be more 1MB unless it a software that is written by your company and are selling on your site. But remember even for this you must first confirm with support@plusvps.co.za. For special requirements please contact us. We will be the sole arbiters as to what constitutes a violation of this provision.

Policy on Unlimited / Uncapped Hosting packages

Total combined sized of all media files cannot be more than 500MB. Flash intros and websites done in flash are allowed. You cannot offer free disk space, bandwidth or free email or resell it on your website or in any other way distributed as part of any other service to users as these are business servers and we allow you to use our resources and to not abuse it. Applies to hosting space, mailbox and database disk space are limited to 250MB and 500MB respectively could be increased up to a limit on case to case basis. Attachment size is set to 10MB maximum per e-mail. There is also a limit of 2000MB of image files that a normal hosting package can have. Individual file size cannot be more then 10MB unless it’s software that is developed by your company (i.e. you own the source code of the software) and you are selling it on your site. But remember even for this you must first confirm with support@plusvps.co.za. For special requirements please contact us. Please remember there are no exceptions.

The reasons behind these strict policies are to maintain high quality bandwidth and other resources so all our customers can enjoy equal quality of our services.

Backup Policy

Although we try our best to maintain daily, weekly and monthly backups on servers and remotely,
but there are sometimes circumstances which are out of our control where by its not possible to get a backup of your data.
Therefore sometimes data loss can occur and we cannot guarantee backups.
It is highly recommended that you maintain regular backups of your data including email.
It is also recommended that you download your email from the servers on a regular basis.
If you need any assistance then please contact our support staff.

 

Policy on Unlimited / Uncapped Hosting packages

We do not allow any media files of any extension at all on our servers. Although Flash intros and websites done in flash are allowed. You cannot offer free disk space, bandwidth or free email or resell it on your website or in any other way distributed as part of any other service to users as these are business servers and we allow you to use our resources and to not abuse it. Database sizes are 500MB max. You can only host one business website on one hosting account. No bulk download/upload websites can be hosted on these packages. There is also a limit of 250MB of image files that a normal hosting package can have. Individual file size cannot be more then 5MB unless it’s software that is developed by your company (i.e. you own the source code of the software) and you are selling it on your site. But remember even for this you must first confirm with support@plusvps.co.za. For special requirements please contact us. Please remember there are no exceptions.

The reasons behind these strict policies are to maintain high quality bandwidth and other resources so all our customers can enjoy equal quality of our services.

Reselling of resource, System and Network Security

You are not allowed to resell any part of the resources allocated to your hosting account (i.e. disk space, email etc) nor re-distribute them in anyway without our consent. Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting.

It is a violation for anyone who, including but not limited to, employs post or programs which consume excessive CPU time or storage space, permits the use of mail services, mail forwarding capabilities, POP accounts, or auto responders other than for their own account; or resale of access to CGI scripts installed on our servers.

Tortious Conduct

No one shall post defamatory, scandalous, violent or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

Spamming

Sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is expressly prohibited. A user shall not use another site’s mail server to relay mail without the express permission of the site or distributing, advertising or promoting software or services that have the primary purpose of encouraging or facilitating unsolicited commercial E-mail or spam. It is contrary to Plus VPS Communications (Pty) Ltd policy for customers to use our servers to effect or participate in any of the following activities:

To post to any Usenet or other newsgroup, forum, e-mail mailing list or other similar group or list articles which are off-topic according to the charter or other owner-published FAQ or description of the group or list;

To send unsolicited mass e-mailings, if such unsolicited e-mailings provoke complaints from the recipients;

To engage in any of the foregoing activities using the service of another provider, but channeling such activities through a Plus VPS Communications (Pty) Ltd provided server, or using a Plus VPS Communications (Pty) Ltd provided server as a mail drop for responses;

To falsify user information provided to Plus VPS Communications (Pty) Ltd or to other users of the service in connection with use of Plus VPS Communications (Pty) Ltd service.

When Plus VPS Communications (Pty) Ltd becomes aware of an alleged violation of its AUP (Acceptable Use Policy), Plus VPS Communications (Pty) Ltd will initiate an investigation (within 24-48 hours). During the investigation Plus VPS Communications (Pty) Ltd may restrict the customer’s access in order to prevent further possible unauthorized activity. If the customer is found in violation of our SPAM policy Plus VPS Communications (Pty) Ltd may, at its sole discretion, restrict, suspend, or terminate customer’s account and/or pursue other civil remedies. Also, Plus VPS Communications (Pty) Ltd reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. If such violation is a criminal offence, Plus VPS Communications (Pty) Ltd will notify the appropriate law enforcement department of such violation.

Plus VPS Communications (Pty) Ltd does not issue service credits for any outages incurred through service disablement resulting from Policy violations.

The customer shall be held liable for any and all costs incurred by Plus VPS Communications (Pty) Ltd  as a result of the customer’s violation of these terms and conditions. This is including, but is not limited to, attorney fees and costs resulting from Postmaster responses to complaints from and the cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations. First violations will result in a Cleanup Fee of R1500 and the customer’s account will be reviewed for possible immediate termination. A second violation will result in Cleanup Fee of R3500 and immediate termination of the customer’s account. The Customer who violates this policy agrees to also pay Investigation Fees of no more than R1500 per hour that Plus VPS Communications (Pty) Ltd personnel must spend to investigate any violations. In addition to above if our audit personnel pick up any spam being sent from your email, you will be charged R2/Email per 1MB (or less then 1MB) in size. Charges are per MB of mail size. This charge will be added to Customer’s account. If penalty amount is not paid within 72 hours of the incident, then Plus VPS Communications (Pty) Ltd reserve the right to suspend customer’s service, with further notice of 7 9Seven) days to terminate the hosting account and delete all related data and web sites from our servers. There will be no refunds in regards to hosting and accounts being terminated due to spamming.

Neotel Products

*The equipment remains the Property of Neotel. All billing, installation & support will be provided by Neotel directly for all Neotel products.
Wimax is a 24 month service agreement with a R500 installation cost. If the person terminates within the year, there is a R1000 termination fee.

Modification

Plus VPS Communications (Pty) Ltd reserves the right to add, delete, or modify any provision of this Policy at any time without notice.